Refund policy

At FLOURISH ART EDUCATION LLC, we take pride in creating quality handmade and artisan-inspired products. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.

Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return:

  • Items must be unused and in original condition

  • Products must be returned in original packaging

  • Proof of purchase or order confirmation is required

  • Personalized or custom-made items may not be eligible for return

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items are generally non-returnable:

  • Personalized or custom-made products

  • Final sale or clearance items

  • Digital products or downloadable content

  • Gift cards

  • Items damaged through misuse or improper handling

Because many of our products are handmade, slight variations in color, texture, or appearance are considered part of the unique artisan nature of the product and are not considered defects.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request:

  • Photos of the product and packaging

  • Order details

  • Description of the issue

Eligible cases may qualify for:

  • Replacement products

  • Store credit

  • Refund approval

Refunds

Once a return is received and inspected, approved refunds will be processed to the original payment method.

Please note:

  • Shipping costs are generally non-refundable

  • Processing times may vary depending on payment providers

  • Refund approval is subject to inspection of returned items

Exchanges

We may offer exchanges for damaged or defective items depending on product availability.

Custom or personalized products are generally not eligible for exchange unless they arrive damaged or incorrect.

Cancellations

Orders may be canceled before processing or shipment begins.

Once handmade production, personalization, or shipping has started, cancellation requests may no longer be possible.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns.

Policy Updates

FLOURISH ART EDUCATION LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting the updated policy on this page.